Privacy Policy

Privacy Policy for Jacan Food Distributors

Last Updated: December 24, 2025
Website: jacanfoods.com

1. Introduction

At Jacan Food Distributors ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website at jacanfoods.com, place orders, or interact with our services. By using our website and services, you agree to the practices described in this policy.

2. Information We Collect

We collect information to provide and improve our services, process your orders, and communicate with you.

A. Information You Provide Directly

Contact Details: Name, email address, phone number, and shipping/billing address when you place an order or create an account.
Order Information: Products purchased, order history, and payment details (processed securely by our payment partners).
Communications: Records of inquiries, feedback, or customer service requests.

B. Information Collected Automatically

Device & Usage Data: IP address, browser type, operating system, pages viewed, and time spent on our website.
Cookies & Tracking Technologies: We use cookies to enhance your browsing experience, analyze website traffic, and remember your preferences. See Section 6 for details.

3. How We Use Your Information

We use your personal information for the following purposes:

Purpose	Examples of Use
Order Fulfillment	Processing payments, delivering products, sending order confirmations.
Customer Service	Responding to inquiries, providing support, and handling returns.
Marketing	Sending promotional offers, updates, and newsletters (with your consent).
Website Improvement	Analyzing traffic, optimizing website performance, and personalizing content.
Legal & Security	Complying with legal obligations, preventing fraud, and protecting our business.

4. Sharing Your Personal Information

We do not sell your personal information. We may share it only in these circumstances:

With Service Providers: Trusted third parties who assist with payment processing, shipping, website hosting, and marketing (under strict confidentiality agreements).
For Legal Compliance: If required by law, court order, or government request.
Business Transfers: In connection with a merger, sale, or acquisition of our business assets.

5. Your Rights & Choices

You have certain rights regarding your personal information:

Access & Correction: You may request access to or correction of your personal data.
Opt-Out of Marketing: Unsubscribe from marketing emails using the link in any promotional email.
Cookies: Manage cookie preferences through your browser settings (see Section 6).
Data Deletion: Request deletion of your account/data, subject to legal retention requirements.

To exercise these rights, contact us at the details in Section 8.

6. Use of Cookies

Our website uses cookies to improve functionality and user experience.

Cookie Type	Purpose	How to Manage
Essential	Required for basic site functions (e.g., shopping cart, checkout).	Cannot be disabled without affecting site functionality.
Analytics	Helps us understand how visitors use our site (e.g., Google Analytics).	Disable via browser settings or opt-out tools.
Marketing	Used to deliver relevant ads based on your browsing behavior.	Opt-out through browser settings or ad networks.

You can control cookies through your browser settings. Note that disabling certain cookies may limit your website experience.

7. Data Security & Retention

Security: We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
Retention: We retain personal information only as long as necessary for the purposes outlined in this policy or as required by Jamaican law.

8. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or your data, contact us:

Business: Jacan Food Distributors
Website: jacanfoods.com
Hours: Monday–Saturday, 7:30 AM – 9:30 PM (Jamaica Time)

9. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Please review this page regularly.